We're excited to announce that just got a significant upgrade! You can now

define your own topics

for summaries, giving you more control over your insights.

📌 Custom Topics: Specify exactly what topic you want the AI to focus on when generating summaries.

🎯 Tailored Experience: Enjoy summaries that align closely with your specific interests and needs.

🚀 First Step to More Customization: This feature is our first move towards highly personalized insights, and we're actively working to make it even easier to use.

Now available for all customers starting from the Team plan.

Give it a try, and let us know your thoughts!

We've made huge improvements to AI Replies Custom instructions under-the-hood processing.

We've significantly improved the Rating data display for the Google Play apps.

Public and Console data were shown together, often leading to confusion when they didn’t match.

We’ve separated "Public Data" and "Google Play Console Data", with well-labeled sources.

All titles are now consistent with those in the Console.

At the moment, data is only available for WW. We’re working on introducing country-specific views.

is live in AppFollow! Try it now ➡️

This powerful new feature allows you to quickly compare reviews from two time periods and get an AI-generated summary of the main changes from one time period to another.

This lets you spot trends faster, understand what’s changed, and confidently take action.

You can find the AI Summary comparison feature in your Homehub and on the Reviews Feed pages.

Read More: AI Summary Comparison - AppFollow Help Center

Custom instructions from Automation are now available for manual replies! The same options and behavior now apply when customers reply manually in the Reviews feed.

This feature is available to the same customers as Automation Custom Instructions.

All instructions are synced between Automation and the Reviews feed, making it easier than ever to maintain consistency in replies.

Read More: https://appfollow.io/blog/custom-instructions-for-manual-ai-replies

We’ve updated the Home Hub to include more useful metrics and a summary.

Now, when you open the Home Hub, you will see the AppFollow Vitals chart and a short AI-generated summary.

Vitals are the key customer support metrics every app owner needs to track:

Each metric has a benchmark — Low, Typical, or Great, to help you understand how these metrics are performing.

We’re rolling out another update — Detailed AI Summary.

When you open the AI Summary, you’ll now see a new "View detailed summary" button. Click it to get an extended analysis on the specific summary topic. Our AI will dive deeper, providing more details and insights to help you better understand the topic.

This feature is available for Essential plan and higher.