Custom instructions from Automation are now available for manual replies! The same options and behavior now apply when customers reply manually in the Reviews feed.

This feature is available to the same customers as Automation Custom Instructions.

All instructions are synced between Automation and the Reviews feed, making it easier than ever to maintain consistency in replies.

Read More: https://appfollow.io/blog/custom-instructions-for-manual-ai-replies

We’ve updated the Home Hub to include more useful metrics and a summary.

Now, when you open the Home Hub, you will see the AppFollow Vitals chart and a short AI-generated summary.

Vitals are the key customer support metrics every app owner needs to track:

Each metric has a benchmark — Low, Typical, or Great, to help you understand how these metrics are performing.

We’re rolling out another update — Detailed AI Summary.

When you open the AI Summary, you’ll now see a new "View detailed summary" button. Click it to get an extended analysis on the specific summary topic. Our AI will dive deeper, providing more details and insights to help you better understand the topic.

This feature is available for Essential plan and higher.