AppFollow

Changelog

Follow up on the latest improvements and updates.

RSS

new

AI Summary

Home Hub

AI Features

Announcement

AI Summary Comparison

banner
AI Summary Comparison
is live in AppFollow! Try it now ➡️
This powerful new feature allows you to quickly compare reviews from two time periods and get an AI-generated summary of the main changes from one time period to another.
This lets you spot trends faster, understand what’s changed, and confidently take action.
Key benefits:
  • User sentiment changes:
    Quickly see how your user’s opinion has changed over time
  • Spot new or growing issues:
    Identify fresh or persistent issues needing attention.
  • Understand device-level differences:
    Know if a particular device or OS version is behind a spike in problems or changes.
  • Summarized by AppFollow AI:
    Save time with an easy-to-read summary of the most significant differences.
You can find the AI Summary comparison feature in your Homehub and on the Reviews Feed pages.
Read More: AI Summary Comparison - AppFollow Help Center

improved

Replies

AI Features

Custom Instructions for Manual AI Replies

CleanShot 2025-03-17 at 08
Custom instructions from Automation are now available for manual replies! The same options and behavior now apply when customers reply manually in the Reviews feed.
This feature is available to the same customers as Automation Custom Instructions.
All instructions are synced between Automation and the Reviews feed, making it easier than ever to maintain consistency in replies.
Read More: https://appfollow.io/blog/custom-instructions-for-manual-ai-replies

improved

Home Hub

Home Hub Update

Screenshot 2025-02-27 at 11
We’ve updated the Home Hub to include more useful metrics and a summary.
Now, when you open the Home Hub, you will see the AppFollow Vitals chart and a short AI-generated summary.
Vitals are the key customer support metrics every app owner needs to track:
  • Average app rating
  • Reply rate
  • Average reply time
  • Share of auto-replies
  • Tag coverage
Each metric has a benchmark — Low, Typical, or Great, to help you understand how these metrics are performing.

new

AI Summary

AI summary detailed

We’re rolling out another update — Detailed AI Summary.
When you open the AI Summary, you’ll now see a new "View detailed summary" button. Click it to get an extended analysis on the specific summary topic. Our AI will dive deeper, providing more details and insights to help you better understand the topic.
This feature is available for Essential plan and higher.
CleanShot — cwRO2bPv