Custom Instructions are now . Instead of writing a prompt in a text box, you set the tone, greeting, empathy, emojis, brand voice and more by picking from dropdowns.

Let's say you want a casual tone, a greeting with the reviewer's name, and light emoji use. Pick those options, save, and every AI reply (manual or automated) will follow that style.

Your existing Custom Instructions were migrated automatically and keep working as before.

All plans. Free and Essential get 1 style. Team and Enterprise get unlimited styles.

Our new report, "Feedback summary", is now live! Try it now!

Get a high-level overview of your rating and review sentiment with automated weekly or monthly reports, including:

✅ New issues: Catch bugs, technical problems, or new user pain points faster.

✅ Positive reviews: Discover what users love most about your app.

✅ Negative reviews: Identify pain points and areas for improvement.

We’ve broken these down into detailed sub-topics to help you understand your users better.

The report can be translated into any of our supported languages and you can select which of the 3 main categories you want to receive.

You can now create your own app groups and view all reviews for those products in one unified feed.

Group together any sources you want, such as your App Store app, Google Play app, Trustpilot page, and more. This makes it easier to track feedback for the same product across multiple channels in one place.

To help you get started, we suggest creating groups by app name. Manual groups are available for workspaces with 3 or more apps.

Availability: Enterprise only for now.

Google Play Featuring is now live in the App Update Timeline! 🚀

See exactly when you (or your competitors) were featured, including:

✅ Start & End dates

✅ Categories

✅ Creative assets

We’ve included both App Featuring and In-App Events, available now in timeline filters.

👀 Coming next: App Store Featuring updates!

Reviews feed now supports , for example, both App Store and Google Play apps!

Previously, checking App Store and Google Play reviews in the same feed was not possible. We understand how inconvenient that is when you need to get an AI Summary snapshot for your product – so we made this improvement! Now you can select both platforms at the same time, or even all apps in the workspace, to see a market-wide AI summary.

Available now. Give it a try!

Important: This condition is available only for the single app selection, as different apps have non-matching versions.

By default, stores moderate both reviews and responses, which can affect Agent reply time metrics. To avoid that and make the agent performance metrics more transparent, we added a new metric, "Agent reply time", to the Agent Performance page.

↗️ Check it now!

– It shows how fast agents are working, without taking store moderation time into account.

– In the example above, you can see that agents are replying within 2-3 hours, but with store processing, it takes up to 10 hours, which is the number we used to show before.

– Now, Team Leads and Managers can see the real reply time and evaluate agent efficiency more accurately.