Reviews

Integrate knowledge base (glossary and help center) into automated AI response system to improve accuracy and relevance.

I would be interested in a feature to track trends and performance metrics for the support team over time, such as overall response rates by month or week. I currently have to manually compile this data in Excel.

Most AI auto-replies start with 'We appreciate your feedback'. We want to have a bigger variety of how AI replies begin to make them more unique.

Nice to have not just spike detection by tags and stars, but any anomaly detection which AI could summaries and share actionable insights (e.g. replies suggestion, other actions). Email or discord as a transport channel.

Lang is detected, but sometimes it's wrong.