Reviews

We would like to be able to create custom reports from AppFollow. Ideally we'd have a 'blank canvas', where we would create different chart so we can have all data in a single place, as opposed having to copy paste information from different parts of the tool

Currently, the platform does not have a built-in tool for tracking when tags are added or changed, or by whom. It would be beneficial to have a feature that allows users to view the tagging history for reviews, including which representative first tagged them. This would help in better tracking internal handling and ensuring consistency in the process.

Instead of only having the Average reply time, we need to see the agent reply time, not considering the delays from the store.

Add Site Jabber and Better Business Bureau as available sources to be integrated with Appfollow and streamline the reviews analysis in a single platform.

A checkmark field in the Tags List + Favorite filter in the "Add tags to review" window. Favorite tags should appear first in the "Add tags to review" window. If the tag is marked as Favorite, it'll appear first in the Suggested Tags section on the review card.

We would like to be able to set an alert and receive new reviews submitted on Trustpilot in our inbox, but currently, it is not possible.

I would like to sync app reviews to a tool where I can categorize them together with user feedback from other sources. I am trying Zapier which does have Appfollow support. But when I insert my API token I get this message.

Misleading Percentages: When only one review mentions a topic (e.g., a battery issue), the summary still displays "100% of reviews," which can give a distorted impression. This could be interpreted as 100% of all reviews, rather than just 1 out of 1. Irrelevant Content in Categories: I often see summaries in one category (like Price or Device Issues) that include topics unrelated to that area, such as Overall Enjoyment or New Features. This reduces the reliability of category-specific insights.

Currently, the AI summary provides positive and negative trends/topics. We wanted to have the ability to either select a filter for only a negative summary/more granular negative trend detection

Show significant review volume changes hourly and highlight them proactively (alerting system within AppFollow or/and using notifications). Hourly analytics would be great. It would be useful to be able to select an app, frequency, and summary of reviews: number, summary by review topic. Ideally, this information should be available via notifications or online within the tool.