Reviews

Lang is detected, but sometimes it's wrong.

We would like to be able to create custom reports from AppFollow. Ideally we'd have a 'blank canvas', where we would create different chart so we can have all data in a single place, as opposed having to copy paste information from different parts of the tool

Currently, the "Featured reviews" filter displays all unreplied featured reviews across all time. It would be good to have the option to hide, archive, or exclude older featured reviews that are no longer relevant while keeping only recent unreplied featured reviews visible. Use case / Customer impact: Helps customers focus only on reviews that are actionable and relevant for their current KPI goals. Reduces noise from outdated featured reviews that no longer require engagement. Prevents potential negative impact from responding to very old reviews. Requested functionality: Ability to filter featured reviews by date range, OR Ability to archive/dismiss specific featured reviews so they no longer appear in the list.

Description: I need to determine how many reviews a specialist can complete per hour. Currently, in Appfollow, this is only possible by exporting reports and manually grouping responses by hour. Proposed Solution: Create a widget, table, or heat map within Appfollow that displays how many responses each manager or specialist provides per hour. This would allow quick performance analysis without manual exports.

Under the AI Comparison with the previous period, please add review samples and review percentages

Ability to retroactively apply tags from the user interface

Add the ability to filter reviews and automation rules by device type.

Add the ability to filter reviews and automation rules by device type.

Semantic tags AI summaries show the same or similar data as the AI summaries in the review feed.

Show which auto-reply rule triggered a response - currently it's possible to see only that a reply was given by automation but it's not clear which rule specifically. It would be useful to specify that in order to update the rule easily if replies are not correct.