Reviews

Ask different questions, topics for research.

I want to find tickets that contains "voice" as text, however it does not work in non-English reviews. AppFollow is only able to find the exact match of this word.

We currently use a specific prompt for negative comments, but the 500-character limit is insufficient. We need to add more lines of instructions to make responses more precise. This would allow us to direct comments to the call center or online form based on the issue, and provide appropriate responses for other concerns. Increasing the character limit would enable us to refine the prompt for more accurate responses.

We would like to have more options for reporting on tags. Specifically: To see a tag share comparison month by months (to track whether the issue is reducing over time or it's still there) To export tags analysis and share it as a brief report via email. The goal is to provide a different team members with a quick and easy way to track main metrics Basically, with tags we aim to understand what's the biggest issue (what people complain about) and how it changes on a weekly and monthly basis, in a quick and easy-to-read format.

Extract our data in some way to Looker Studio

It would be great if the "Custom instructions" action could be added to the "Reply with a random template from folder" and "Rephrase" actions. In general, it would be great to have some more flexibility with the settings.

We have a lot of games and have email address for each game. Pls add this variable for templates.

Can we add the ability to create custom roles to specific actions and not use only the generic ones

I need the ability to pull the actual number of star ratings (5-stars, 4-stars, etc.) for a given period of time in Custom Reporting. This feature would allow for a more detailed analysis of competitor ratings.

In Tags chart, Reviews feed, etc