Reviews

Show which auto-reply rule triggered a response - currently it's possible to see only that a reply was given by automation but it's not clear which rule specifically. It would be useful to specify that in order to update the rule easily if replies are not correct.

We'd like to have 1 alert for iOS and Android games, which includes: Ratings changes Reviews changes Sentiment (positive, negative) changes Breakdown by platform (iOS, Android) for all games

Misleading Percentages: When only one review mentions a topic (e.g., a battery issue), the summary still displays "100% of reviews," which can give a distorted impression. This could be interpreted as 100% of all reviews, rather than just 1 out of 1. Irrelevant Content in Categories: I often see summaries in one category (like Price or Device Issues) that include topics unrelated to that area, such as Overall Enjoyment or New Features. This reduces the reliability of category-specific insights.

Can you release an integration for reports and alerts with Microsoft teams?

Due to Amazon limitations only top reviews can be collected. We want to see full list of Top reviews in the reviews feed

Replies sent to Apple App Store reviews remain stuck in the "Processing" status indefinitely, even though they are successfully submitted and processed in the background. Current Behavior: When replying to reviews on the Apple App Store, the status of the reply remains as "Processing" even after a successful submission. This does not happen with Google Play Store replies — their status updates to "Replied" in real time. Despite the status not updating, the reply is correctly sent. A manual page refresh reflects the correct "Replied" status. Expected Behavior: The reply status should automatically change from "Processing" to "Replied" once the Apple App Store confirms the reply was successfully submitted, without needing to refresh the page. Impact: This is primarily a UI/UX issue, but it can cause confusion or unnecessary concern for users monitoring reply statuses.

Would it be possible to add more details regarding the app version, OS version, and phone model to the summaries and filters in the reply to reviews section?

Track replies sent to Huawei apps in Agent Performance

It would be helpful to have additional options available when creating automation rules — specifically, the ability to use “Tag Category” as a condition. Currently, while “Tag Category” can be used as a filter in the Reviews feed, it’s not available in the Automation Hub. Adding this condition would allow me to select all tags within a category at once, making rule setup more efficient.

In the reviews feed, it would also be useful to see more details associated with each reply template — such as the template name and the folder it belongs to.