Reviews

Lang is detected, but sometimes it's wrong.

Add a report showing top 10 countries by the amount of ratings, by avg.rating, show delta difference - similar to Google Play console report https://monosnap.com/file/cMwrOUgEnEUZyoTDczCm28HUy1bTjs

Implement a new automation action that enables users to automatically send customer reviews to various helpdesk platforms including Zendesk, Helpshift, and other helpdesk systems.

Since alerts are usually received on one channel, it would be useful to be able to tag certain channel members for (for example) AI summaries so they won't be lost in the void.

It would be handy for us to be able to change the size of icons etc and have also a direct link to the Appstore (Google Play mainly) when receiving alerts (Review Feed). At the moment, the icons are pretty massive and there is no way to access the review to reply or see additional data (No hyperlink to AppFollow or to Google Console).

Currently, when a follow-up ticket is created manually in Zendesk using the built-in follow-up feature, it is not linked to the AppFollow integration. This means that any replies sent from such a ticket will not be published as responses to the app review in the app store. It would be beneficial to have support for creating follow-up tickets directly through the AppFollow Zendesk app widget, ensuring seamless integration and response publication.

Right now only the reviews are sent, for both Slack integration and alert, which can make it difficult to keep track of what reviews have been answered or not.

Integrate knowledge base (glossary and help center) into automated AI response system to improve accuracy and relevance.

Weekly report detailing review rating and star rating by devices (top device for 1 star ratings, top device for 5 star ratings, etc.)