Reviews

By apps and countries

We created different 3 rules for a single topic: with keywords, with tags and with semantic tags, semantic tags prioritized. But only the rule with keywords generated replies, even though it has the lowest priority among all 3

Allow to select "all apps except for" x instead of selecting the needed apps manually.

Replies are sent in different languages that we don't know. It will be useful to have the translation feature for replies like we do have for reviews. It will help us check the reply quality in different languages, not only English and Russian

Being able to match the customer username with our userdata in helshift. This is related to our top spenders and making sure we can provide them with the priority support.

Reports auto generated weekly based on keywords

Allow exporting for specific columns only

Looking at reviews for on iOS and Android Apps in a single view. This would allow us to use the AI summary tool on multiple apps at the same time.

Add the option to filter reviews by device type (i.e. Mac vs iPad vs iPhone for App Store, Phone vs Tablet vs Smart Watch on Play Store)

Ability to combine App Store and Google Play Store reviews into a single AI summary, rather than having them separate.