Reviews

We'd like to have 1 alert for iOS and Android games, which includes: Ratings changes Reviews changes Sentiment (positive, negative) changes Breakdown by platform (iOS, Android) for all games

For 5 reviews we don't want to reply to every review because most of them are short and positive. We would like to be able to set the condition of replying to let's say 40% of 5 reviews

What problem are you trying to solve? - deleted review by a user does not synchronize with AppFollow How are you doing that now? - respond to review, the fact that reviews was deleted by a user gets known AFTER a response is sent What do you not like about how you do it now? - the fact that review was deleted should be shown immediately (or deleted reviews can disappear from the view)

Allow to chose language of the review example on the right when creating an automation rule, otherwise, difficult to check examples in unknown languages

Amount of Ratings in GP public often doesn't make sense unless "negative ratings" are also displayed. When they were showing on the graph, numbers on the chart made more sense.

Integrate knowledge base (glossary and help center) into automated AI response system to improve accuracy and relevance.

Add a report showing top 10 countries by the amount of ratings, by avg.rating, show delta difference - similar to Google Play console report https://monosnap.com/file/cMwrOUgEnEUZyoTDczCm28HUy1bTjs

Implement a new automation action that enables users to automatically send customer reviews to various helpdesk platforms including Zendesk, Helpshift, and other help desk services.

Sometimes 2 people will be working on the same review, unknowingly. It would be great to have a system that allows assigning reviews to agents, and then everyone can see which reviews are being worked on, and which are not.

We would like to have a calculator that would tell us the number of reviews necessary to receive to achieve a particular rating. E.g.: How many ratings are needed to increase the rating from x to z