Reviews

By apps and countries

We created different 3 rules for a single topic: with keywords, with tags and with semantic tags, semantic tags prioritized. But only the rule with keywords generated replies, even though it has the lowest priority among all 3

Replies are sent in different languages that we don't know. It will be useful to have the translation feature for replies like we do have for reviews. It will help us check the reply quality in different languages, not only English and Russian

Ability to combine App Store and Google Play Store reviews into a single AI summary, rather than having them separate.

Device name OS version Automation rule

Create Helpshift native integration

This is a higher priority feature request from us as our stakeholders want to see our apps' daily summary, etc. [Problem] Slack notifications do not have title or details [Example] We want to see a daily rating for each target country.

Find issues faster and set automation (tags/replies) Give me report for [app] [period of time]

Most AI auto-replies start with 'We appreciate your feedback'. We want to have a bigger variety of how AI replies begin to make them more unique.