Reviews

Misleading Percentages: When only one review mentions a topic (e.g., a battery issue), the summary still displays "100% of reviews," which can give a distorted impression. This could be interpreted as 100% of all reviews, rather than just 1 out of 1. Irrelevant Content in Categories: I often see summaries in one category (like Price or Device Issues) that include topics unrelated to that area, such as Overall Enjoyment or New Features. This reduces the reliability of category-specific insights.

Add Google Chat Integration to receive all or a selection of app store reviews directly in a Google Chat group

Lang is detected, but sometimes it's wrong.

As the internal note, or something like this, or more deep integration

If I’m building a rule and want to see more examples, how do I do that before publishing it?

We would like to have more options for reporting on tags. Specifically: To see a tag share comparison month by months (to track whether the issue is reducing over time or it's still there) To export tags analysis and share it as a brief report via email. The goal is to provide a different team members with a quick and easy way to track main metrics Basically, with tags we aim to understand what's the biggest issue (what people complain about) and how it changes on a weekly and monthly basis, in a quick and easy-to-read format.

Add condition to not update the auto reply if the rating and content of the review remains the same (just republished with the exact same content & rating)

Sometimes we have unexpected issue or event - want to detect automatically new tag.

Find issues faster and set automation (tags/replies) Give me report for [app] [period of time]

As part of our quality control process, our organization checks to see if agents are applying the correct tags to reviews. If they apply the wrong tag/reply, it's possible that their quality score will be affected. However there's currently no way to know if a tag was added by an agent, or by an existing automation. Something like a "history" button which lists all actions taken on a review would be ideal. Many CRMs (Zendesk, Intercom, Freshdesk, HelpShift, etc) already have this, so it would be a win if it were to be added to App Follow as well.