Reviews

Can you release an integration for reports and alerts with Microsoft teams?

If I’m building a rule and want to see more examples, how do I do that before publishing it?

We created different 3 rules for a single topic: with keywords, with tags and with semantic tags, semantic tags prioritized. But only the rule with keywords generated replies, even though it has the lowest priority among all 3

It would be great if the "Custom instructions" action could be added to the "Reply with a random template from folder" and "Rephrase" actions. In general, it would be great to have some more flexibility with the settings.

Track which agent approved a reply created by automation Also ability to see the agent's performance when they approve the pending replies, not under the automation performance

Replies are sent in different languages that we don't know. It will be useful to have the translation feature for replies like we do have for reviews. It will help us check the reply quality in different languages, not only English and Russian

It would be great to have all tag data in Tags Analysis, both semantic, manual and automated

Find issues faster and set automation (tags/replies) Give me report for [app] [period of time]

Weekly report detailing review rating and star rating by devices (top device for 1 star ratings, top device for 5 star ratings, etc.)

We use Freshdesk as helpdesk and want to see auto-replies for email tickets.