As part of our quality control process, our organization checks to see if agents are applying the correct tags to reviews. If they apply the wrong tag/reply, it's possible that their quality score will be affected. However there's currently no way to know if a tag was added by an agent, or by an existing automation. Something like a "history" button which lists all actions taken on a review would be ideal. Many CRMs (Zendesk, Intercom, Freshdesk, HelpShift, etc) already have this, so it would be a win if it were to be added to App Follow as well.
