Reviews

Ensure the Categories column is included when copying the table. Currently, when you copy the table - you can copy only Tags and count

Currently, replies posted from the store console only sync with AppFollow for reviews received within the last 2 weeks. When teams respond to older reviews directly in the console, these replies are not reflected in AppFollow as expected.

I would be interested in a feature to track trends and performance metrics for the support team over time, such as overall response rates by month or week. I currently have to manually compile this data in Excel.

Microsoft announced changing MS teams workflow integration urls and seems that existing integrations cannot be edited to the new ones (console throw errors that the new URL cannot be saved), more detail : https://learn.microsoft.com/en-us/troubleshoot/power-platform/power-automate/flow-run-issues/triggers-troubleshoot?tabs=new-designer#changes-to-http-or-teams-webhook-trigger-flows

Allow to receive AI Summaries by email in addition to Slack

Show which auto-reply rule triggered a response - currently it's possible to see only that a reply was given by automation but it's not clear which rule specifically. It would be useful to specify that in order to update the rule easily if replies are not correct.

Instead of only having the Average reply time, we need to see the agent reply time, not considering the delays from the store.

We have links included in the knowledge base answers, but they're not added to the auto-replies.

The AI summary is quite different from what I get when I open it in the app (including the review share %).

Most AI auto-replies start with 'We appreciate your feedback'. We want to have a bigger variety of how AI replies begin to make them more unique.