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Samsung Galaxy - wish we could see the broken ratings users leave
Sometimes we receive broken ratings such as 4,5 or 4,3 and currently it isn't possible to see them in AppFollow, as it rounds up either to 4 or 5 stars. I wish we could see it in AppFollow, as my replies change depending on these broken numbers.
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AI Summary for Feedback Hub
I want to have AI summary for my sources: via web platform via Slack via email
2
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in progress
Report Mac store reviews
Customer reported that they are unable to report reviews from the Mac store, this functionality is not available on our back-end so we need to create a functioning report button for reporting Mac store reviews.
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Reddit responses
Respond to reddit posts from AppFollow
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Facebook responses
Respond to comments on Facebook
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DMs for Facebook
Support responses to DM in Facebook
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Support native Microsoft reply to reviews
Functionality to respond to a review from Microsoft store from AppFollow.
1
Private data collection of trustpilot source
Collect customer emails, that were passed to trustpilot via Business Generated links ( https://support.trustpilot.com/hc/en-us/articles/115002337108-What-are-Business-Generated-Links ) Collect full list of historical reviews
1
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under review
Zendesk for Steam
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Zendesk integration for Custom Source (Google My Business, Reddit, Facebook)
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