Add new filters to the Automation Hub
under review
Anatoly Sharifulin
Merged in a post:
'Review has an outdated reply' condition
Q
Quail Viper
Please add the condition 'Review has an outdated reply'. I'm not sure that we would like to respond to 100% of the reviews, but we'll definitely reply to the ones that have an outdated reply already.
Anatoly Sharifulin
Merged in a post:
Automation condition: No tags
S
Serenity blue Crab
Will be great to set conditions as 'no tags' without selecting all existing tags with 'tag is not' option. The same for semantic tags.
Otherwise, we could benefit from hotkeys in automation settings, that will allow to select & deselect all available tags/languages/countries etc.
Anatoly Sharifulin
Merged in a post:
Add app version to Automation
L
Lagoon Spoonbill
We need to create rules by app version
Anatoly Sharifulin
under review
Anatoly Sharifulin
Merged in a post:
Add 'Semantic tag is not' as an automation condition
E
Energetic Aardvark
We would like to filter out positive reviews tagged as feature requests. We have AI auto-replies activated for 5-star positive reviews, and these replies don't fit well when users are requesting some features or suggesting improvements.
Anatoly Sharifulin
Merged in a post:
Adding device language for automation condition
C
Cultural Giraffe
For #1.
After checking Indonesian, Tagalog, and Malay language have several common words. Therefore sometime review language tag a wrong language one.
Can we have additional condition of automation:
"Device language" -> for Android?
I checked the "device language" is more accurate than "review language".
Then we may have condition review languages and device language are indonesian then response in indonesian laguage, and the same thing for tagalog, malay, and other languages
Anatoly Sharifulin
Merged in a post:
Add "Device" as a filter to Automation
P
Pewter Parrotfish
We need to have better segmentation in automation.
Anatoly Sharifulin
Merged in a post:
Option to Select App Version in Auto-Reply and Tag Rules
F
Fun Cougar
Summary:
Provide the ability to select the app version as a condition within auto-reply and tag rules.
Description:
Currently, auto-reply and tag rules offer various filters to automate responses and categorization. However, adding an "App Version" selection would enhance the precision of these automations. This feature would allow users to:
- Filter reviews based on a specific app version to identify and respond to users affected by a particular bug or version-specific issue.
- Suggest an app update to users who report issues on outdated versions, guiding them toward a solution.
Use Case:
This feature would be beneficial for support teams and product managers aiming to tailor responses according to the app version, leading to more targeted issue resolution and an improved user experience.
Impact:
Improved customer support efficiency by quickly identifying version-specific issues.
Enhanced automation, allowing for more relevant responses to users based on app version.