improved
AI Features
Agent performance
Agent performance AI metrics
We’ve enriched the
Agent performance
page with new AI metrics, so you can see how much AI helps your team.What's new
- AI direct replies: replies generated by AI and sent to the store with no edits.
- AI-assisted replies: replies where AI features were used and an agent made any edits before sending. It also counts replies written manually or from a template where any AI tool (e.g., Improve, Shorter, Longer) was used.