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Automation
AI Features
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AI automation: Knowledge base support
Big update to
AI automation
– you can now add your own FAQs, knowledge bases, help center articles
, and other docs to power your rules. Try it now
How it works
- Upload product-specific documents to the AI Automation rules.
- AI uses relevant details from those docs when creating replies.
Why it matters
- More accurate, on-brand answers with less manual editing.
- Automates more cases safely, so your team spends time on the tricky ones.