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16
Add Agent Reply time
in progress
R
Razzmatazz Chinchilla
Instead of only having the Average reply time, we need to see the agent reply time, not considering the delays from the store.
August 19, 2024
Ilia Kukharev
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August 27, 2025
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Ilia Kukharev
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August 19, 2025
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O
Ops
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under review
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October 14, 2024
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L
Lengthy Owl
It would be great to have Agent Reply time to show to measure agent KPIs correctly and have transparency for the management
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September 11, 2024
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