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16
Add Agent Reply time
planned
R
Razzmatazz Chinchilla
Instead of only having the Average reply time, we need to see the agent reply time, not considering the delays from the store.
August 19, 2024
Ilia Kukharev
marked this post as
planned
·
5 days ago
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O
Ops
marked this post as
under review
·
October 14, 2024
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L
Lengthy Owl
It would be great to have Agent Reply time to show to measure agent KPIs correctly and have transparency for the management
2 likes
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September 11, 2024
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