AI Response Quality & Customization
complete
C
Cultural Giraffe
Increase the prompt length for AI-generated responses.
It would be helpful to have auto-tag collection based on industry (retail, e-commerce, telco, etc.), allowing users to subscribe to relevant tags.
A suggestion feature to highlight cases not currently covered by AI auto-replies would be valuable.
Anatoly Sharifulin
complete
Anatoly Sharifulin
Hey there, we improved custom Instructions quality enhancement.
Before:
- We combined our instructions with customer instructions into a single generation.
Now:
- We apply custom instructions in a two-step process, improving precision and flexibility.
Results:
- The AI now follows user instructions exactly – even if they override the default ones.
- For instance, a user can say, “Always reply in Spanish,” and the AI will do so, regardless of the original review language. Previously, this rule could be skipped.
- We’ve also increased the custom instructions limit from 500 to 1,000 characters.
Please share your feedback with us.
Anatoly Sharifulin
planned
Anatoly Sharifulin
under review