Keep line breaks in AI Support Agent replies
I
Individual Turtle
AI Support Agent replies are generated as one block of text with no paragraph breaks, which makes longer replies hard to read. When users manually edit the reply to add line breaks and save it, the formatting still doesn't change and the reply stays as a single paragraph. Customers would like the AI Agent to structure replies into short paragraphs, and would like manually added line breaks to be kept when a reply is edited and published, wherever the store supports it.
Anatoly Sharifulin
Hi there, Individual Turtle! Thanks a lot for flagging this — super helpful. We see how having AI Support Agent replies come through as one big block (and even manual line breaks not being preserved on edit/publish) makes longer responses hard to read. Our team will look into keeping paragraph breaks where the store supports it, and we’ll follow up once we have an update.