Show translation of replies
under review
Anatoly Sharifulin
Merged in a post:
The auto-translate UI should still display the pre-translate message above the translation
Y
Yarrow Swordfish
When enabling the auto-translate feature, the pre-translated text should still appear above the translated text of the review and not just display what language the text was translated from. It's easy for people to miss that the language wasn't the original, and may cause them to reply in the incorrect language to a review.
Anatoly Sharifulin
Hi there,
A small quality of life update for replies translation – we've added a button to the reply box to quickly translate the reply using Google Translate.
It works for both freshly generated replies and pending approval replies.
Enjoy!
L
Lucija Knezic
Merged in a post:
Translation of reply templates
F
Fun Cougar
In the reviews feed, it would be very helpful to have the auto- translate in English option available also for the auto-replies in different languages (namely to the reply templates uploaded in the folder).
This would make it easier to quickly review and approve responses before publication.
Currently, it is not easy to understand to content of an auto-reply in a foreign language neither the context as no indication of the auto-reply folder and rule is shown in the feed.
O
Orchid Ox
If the draft answer is written in an incomprehensible language, how can I double-check and correct it? This is impossible, because even in English, if I were not a native speaker, I wouldn't have to write a complex answer myself - I would definitely make mistakes. What should I do in Arabic?)
After your email, I already saw that you can click on the edit button, then click on the translation icon and view the translation on a separate page. Then go back to the editing form, where you can do something wise and answer. It looks like a lot of extra clicks, going to Google Translate, etc. At the same time, Google Translate translation is not good (worse than ChatGPT).
That is, you still have to keep ChatGPT handy, copy it there, review it there, copy it back, etc. It turns out that AppFlow will only be suitable for automatically responding to super-simple and short reviews, and you won't be able to trust anything more complicated.
Ideally, it would be cool to see 4 texts at once: a review in the original language, a translation, a draft answer in the original language, and a translation of this draft answer. And place a text box there for entering additional commands for AI that could be used to change this answer. Then you could set up rules for short reviews and “forget” about them, and process complex ones right in AppFlow without having to switch anywhere.
Anatoly Sharifulin
Orchid Ox: hey, we added Translate button in the edit mode last week. Please check it out.
T
Tangerine yellow Orca
[Auto-Translation for pending approval replies] I currently check the localised responses using built-in Google translate in Chrome. So the process is: select the text, right-click, find translator, wait for translation, close. Lots of clicks take additional time. Maybe some day you can simplify this process
Anatoly Sharifulin
Hey there, it's not clear what's the issue. We have original and translated versions of the review. Can you please give more details?
F
Flamingo pink Jaguar
Anatoly Sharifulin Hi!
I didn't create the suggestion, but I voted for it. I was hoping the initial message would be fully displayed above the translation without requiring the use of the "Show" button, as it takes the agent's time and attention to click it each time.
Anatoly Sharifulin
Merged in a post:
Translation for pending approval replies
M
Mango Alligator
The auto-translation is available for reviews, but for the pending approval replies there isn't support for translating. It would be great to be able to auto-translate the replies in order to check if it is accurate before approving.
Anatoly Sharifulin
under review
Anatoly Sharifulin
Hey Jet Games team, we have this feature. If you click edit reply, you will see "Translation" button which redirect you to Google Translate. Does it work for you?